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Centrastage announces integration with Zendesk

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Harmeet
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ENGLAND, UK: CentraStage, the IT management-from-the-cloud provider, announced a strategic integration with Zendesk, in a move that means users of both platforms can seamlessly integrate their service desk and IT management systems.

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The partnership will ensure Zendesk users gain real-time visibility of all of their devices, regardless of device type, network or location, right from their Zendesk console via CentraStage; helping to improve service and resolution times, reducing downtime and risk, and boosting customer satisfaction.

Christian Nagele, CEO and co-founder of CentraStage, says: "In real terms today's news means Zendesk users can start working on problems immediately without needing to ask customers basic questions, like checking what operating system a device is running. Users can see exactly where a device is, what problems it might be encountering and what operating system its running. Knowing that type of information is critical."

"Too many service desks do not have real-time visibility of the assets that they are supporting, especially as the world goes more mobile. Today's integration not only brings together two companies with a similar goal - to deliver powerful, intuitive, best-in-class technology on a SaaS model - but it delivers a superbly complimentary offering.

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"This partnership once again showcases what SaaS has to offer. No longer do customers have to search for one technology that does everything and inevitably fails to do much of it well. SaaS technologies, combined with published APIs, allow customers to choose the best technology fit for their business and seamlessly integrate them, without the need for extortionate professional services."

Zendesk users will be able to use the full CentraStage IT management suite or just subscribe to the hugely cost-effective asset management capability as a first step; and because CentraStage has real-time connections with its users, fixes can be applied immediately - not in 45 minutes time.

Users of both platforms will be able to access detailed device audit information and initiate a remote support sessions straight to the IT estates, irrespective of where they are and what operating system they are running. Any alerts triggered by CentraStage will automatically create Zendesk tickets, complete with all device and event information. That is powerful stuff for any service desk or IT manager.

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