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Catch experts speak on 'Moving your contact center to the cloud'

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Sharath Kumar
New Update

INDIANAPOLIS, USA:Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web event titled, "A Practical Guide for Moving Your Contact Center to the Cloud," to be held Thursday, Nov. 14 at 11:30 a.m. Eastern time.

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Already attracting more than 1,000 registrants, this 75-minute webcast goes beyond theory and cursory basics, giving practical, actionable advice from industry experts about how to plan, select, and deploy a cloud contact center solution. The Web event is ideal for contact center leaders seeking best-practice guidance for migrating their communications technologies to the cloud.

Industry expert presenters include Drew Kraus, research vice president for Gartner; Donna Fluss, founder and president of DMG Consulting; and Joe Staples, chief marketing officer for Interactive Intelligence.

Using real-world examples, these presenters will demonstrate the three stages of cloud migration: pre-planning, vendor selection, and implementation. Within each stage, presenters will provide best practices for security validation, cultural considerations, cut-over planning, data migration, and ongoing administration.

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An extensive live online Q&A will follow the presentations.

"Industry experts forecast cloud contact center growth figures 10 times that of premises-based solutions," Staples said. "In particular, the cloud model has shown that it can have a profound impact on improving the customer experience. As a result, it's timely to offer contact center leaders concrete advice from seasoned analysts and consultants to help them smoothly and cost-effectively transition to the cloud."

To register for this webcast, visit: http://www.inin.com/WebEvent

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