Capgemini in 5 yr IT deal with Anglian Water

BANGALORE, INDIA: Anglian Water, providers of water and waste-water services, has signed a five-year, multi-million pound outsourcing contract with Capgemini UK plc, part of Capgemini Group, a provider of BPO.

This will cover the water company's entire IT infrastructure as well as all its core business applications for the period 2011-2015, said a press release.

The focus of the contract will be on innovation and IT effectiveness to support the drive for excellence in all aspects of service delivery and business performance at Anglian Water, which is already one of Britain's top-performing water companies as rated by OFWAT, the UK industry water regulator.

Chris Boucher, director of Information Services at Anglian Water said, 'Effective IT is vital to everything we do, from planning, constructing and maintaining our water and waste network to serving and billing our customers. It is set to become even more important over the next five years in meeting our own ambitious business objectives, and in meeting or exceeding the expectations of our customers and the regulator.”

He added that Capgemini clearly has the business and technical skills and experience, and the capacity for innovation, that can help drive their business forwards. They look forward to working with them on a long-term basis.

Capgemini will deploy its Rightshore delivery model at Anglian Water, with IT infrastructure based at Capgemini data centres in Swindon and Bristol, applications management at Capgemini in the UK and India, and a dedicated IT help desk at a Capgemini facility in Romania.

Peter Harris, vice president at Capgemini UK for Utilities, said, 'Our contract with Anglian Water reflects the new face of IT outsourcing, in which mere efficiency is a given and the real objective is to support positive change across every dimension of our client's business. We look forward to putting this proven approach into practice at Anglian Water.'