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Capgemini standardizes on BMC platform

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CIOL Bureau
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HOUSTON: BMC Software announced on Friday that Capgemini is standardizing on BMC’s Business Service Management (BSM) platform, including full implementation of the BMC IT Service Management Suite v7 and BMC Service Automation solutions.

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Capgemini selected BMC Software to help it respond to the growing complexity of distributed IT environments and its clients’ increasing dependence on IT services, said a press release. 

BMC Software’s industry-leading BSM platform is designed to optimize data center resources, reduce operating cost and improve business agility through efficient IT processes.

Capgemini’s full deployment of BMC IT Service Management will enable the global professional services and outsourcing giant to consolidate multiple service locations across the globe into two central hubs located in Europe and the US, resulting in improved service desk productivity and lower costs, the release said.

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“BMC’s Business Service Management platform delivers broad and powerful capabilities that will enable Capgemini to eliminate a lot of complexity from our IT infrastructure, ultimately providing dramatically improved service support to our internal customers and external clients,” said Brian Bodsworth, CTO - Global Outsourcing, Capgemini.

The addition of BMC BladeLogic Operations Manager has allowed Capgemini to manage the entire lifecycle of servers and applications – from inventory, provisioning, configuration and change control to continual compliance – eliminating the need for error-prone and resource-intensive processes, the release added.

This has resulted in nearly an 80 per cent reduction of personnel-related support costs.

“Deploying BMC Service Automation solutions took less than three months,” continued Bodsworth. “It was a very fast, very straightforward implementation, and we have already seen the benefits.”

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