Capgemini launches new BPM service line

BANGALORE, INDIA: Capgemini, provider of IT and outsourcing services, on Tuesday  unveiled a new global service line that draws together its activities in Business Process Management (BPM), that will contribute to its growth program.

Capgemini's end-to-end BPM approach treats business processes as assets that can directly contribute to client's enterprise value and performance to improve business impact, said a press release.

Aiming for a top three position in the BPM market, Capgemini will extend its existing expertise and assets in Europe, USA and India, enforcing local BPM resources by applying the Rightshore concept, and using its BPM Centres of Excellence to catalyze the offering globally.

Capgemini will work with partners such as Oracle and Pegasystems and will initially focus on key markets across Europe and the United States.

Applying its deep domain knowledge, the company will leverage its worldwide capabilities to offer market-specific solutions that aim to quickly accelerate delivery for clients, the release added.

Michele Cantara, research vice president at Gartner said, "As BPM becomes a mainstream approach to improving processes, we see organizations seeking larger Enterprise Service Providers to support global roll out of BPM solutions. Increasingly, these buyers are also looking to Enterprise Service Providers for solution accelerators or process templates to automate the process gaps between applications."

"While technology is central to support business activities it is sometimes a roadblock for companies who require more agility. Our approach will be to work in a genuinely collaborative way with clients to help them understand how to create sustainable value and continuous improvement with BPM," said Engbert Verkoren, Global leader BPM Service Line, Capgemini.

The BPM methodology is employed to solve business challenges across numerous sectors ranging from case management in the public sector, claims transformation in insurance, order management in the telecommunications industry and lending transformation in financial services, Capgemini said.

Capgemini also applies BPM to its own BPO service delivery, employing best practice process and leading technology to offer integrated, end to end platform solutions.