/ciol/media/agency_attachments/c0E28gS06GM3VmrXNw5G.png)
Follow UsCapgemini said this is its first BPO centre in the northern region and sixth in India. Spread across 35,000 sq.ft, this new facility is expected to increase Capgemini's BPO capacity in India to over 4,500 seats.
The existing BPO staff in Gurgaon will deliver global order management services to Nokia Siemens Networks, to support the company's supply chain management, said Capgemini.
“Having strengthened our presence in the key cities of South India, we are keen to leverage the talent pool of North India for servicing our global clients, based on our domain specialization in Supply Chain Management,” said B.L. Narayan, vice president and head of BPO, Capgemini India, in a statement.
The services delivered cover quote-to-cash processes including all aspects of order management, spanning preparation for delivery, customer order management, distribution, and customer invoicing, it added.
In India, Capgemini's BPO unit has close to five thousand employees delivering finance & accounting, management assurance, engineering services, content management, research and advisory, supply chain management, procurement services and human resources outsourcing services to more than 25 international clients across centers in Mumbai, Bangalore, Chennai, Kolkata, Gurgaon and Salem.
“Capgemini India's capabilities in BPO significantly contribute to competitive advantage we offer to our global clients. Such capabilities are based on our unique combination of a leading supply chain consulting service with a strong outsourcing delivery capability. Our expansion in India validates the Group's belief in the region in the long term, best in class delivery location for its global clients,” said Hubert Giraud, head of Capgemini BPO Strategic Business Unit.
Announces new acquisition
Meanwhile, the company also announced that it has acquired 100 per cent of AIVE Group, one of the leading Italian IT service providers, from three primary private equity funds (Emerald, Fidia and Athena Private Equity) and AIVE's management.
Capgemini said this is the seventh acquisition of the year and it is expected to strengthens the company's position in application services.
The operation will be done based on an enterprise value of EUR 42.9 million and will be financed by the Capgemini Group's net cash. The contract was signed under conditional approval by the Italian relevant anti-trust authorities, it said in a statement.