Cap Gemini Ernst & Young, Siebel form global alliance

BANGALORE: Cap Gemini Ernst & Young and Siebel Systems, Inc, have

announced a new global alliance that is poised to strengthen and expand their

program of jointly implementing innovative eBusiness solutions and developing

next generation CRM services for the world market.

As a global strategic partner to Siebel Systems, Cap Gemini Ernst &

Young, will leverage its global presence to deliver the full range of Siebel

eBusiness applications. In addition to this a variety of point solutions or as

part of enterprise-wide integrated solutions to transform a company's CRM

effectiveness.

Cap Gemini Ernst & Young group vice president Mark Hauser says the

company is committed to driving profitable growth through market leading

alliance partners. " This agreement marks a step change in our joint

go-to-market activities and the associated investment is an indication of the

importance of the explosive growth in the CRM market to our continued success as

a world-leading consulting and integration company," he said.

A global go-to-market initiative to offer best-of-class services for

integration of customer touchpoints, allowing clients in all industries to

provide a single customer experience across multiple channels.

A dedicated global network of application support centers supporting Siebel

eBusiness applications, similar to the Applications Management Services Centers

(AMSCs) supporting Siebel eBusiness Applications already established by Cap

Gemini Ernst & Young in Bristol, UK and Frederikstad, Norway.

"We have also implemented many successful Siebel eBusiness Applications

projects across a number of industry sectors; including automotive, consumer

goods, energy & utilities, financial services, life sciences, retail and

telecoms. We can leverage unrivalled experience in future developments and in

targeting new market opportunities," he said.

The Global Strategic Alliance builds on a three-year relationship between Cap

Gemini Ernst & Young and Siebel Systems and involves collaboration on more

than 150 implementations worldwide. Cap Gemini Ernst & Young and Siebel

Systems have developed a CRM solution for Deutsche Bank which when fully

executed, the system will provide Deutsche Bank Global Equities with a modern

communication and knowledge-based platform that promotes and facilitates

cross-product awareness and cross-selling opportunities through greater customer

transparency, substantially assisting Deutsche Bank in achieving its strategic

goal as a top three global equity house.