C-Zentrix launches 2 new customer engagement solutions, TrixChat and Zenbot

NEW DELHI, INDIA: Cloud-based advance communication management provider, C-Zentrix has launched two new products in its Customer Engagement Solutions portfolio, ‘TrixChat’ and ‘ZenBot’. The solutions would help the customers of C-Zentrix across verticals to stay in touch with their end-customers 24x7.

Saket Setu, CEO &Co-Founder, C-Zentrix said, “We at C-Zentrix always try to build cutting-edge technologies for intelligent customer service. We are expecting that the launch of TrixChat and ZenBot is set to redefine the customer service industry.”

TrixChat:

The cloud based chat software allows the end users to connect with agents over web and mobile apps. It helps in instant transfer of files/documents to the end-customers over the chat and vice-versa. It has a ‘Chat Barge’ feature that helps the line managers to monitor or assist agents. It has the provision of connecting up to 6 end users with a single agent over chat. The chat can be transferred to a different agent or another agent can be invited over a chat conference. The agents can have canned messages to facilitate the interactions with end-customers. This solution will help in significant utilisation of agents and reduction of CAPEX and OPEX for the businesses.

ZenBot:

The chatbot would help the businesses in creating a flow based responses. The AI (Artificial Intelligence) based response is very close to live agent experience as it has the ability to understand the context, grammar and semantics. This would also help the agents in getting instant answers to the queries and in First Call Resolution.  Users can easily switch from bot to live agent. ZenBot has been designed to be easily integrated with third party chat and has the feature of advance reporting - bot interaction history, reports of all unanswered questions to make the bot intelligent.