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BridgePoint to provide managed services for Symphony Clinical Research

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Harmeet
New Update

OAK BROOK, USA: BridgePoint Technologies, a full service information technology consulting firm, has entered into an exclusive partnership with Symphony Clinical Research, the global service leader in providing in-home and alternate-site clinical services to patients in all phases of clinical trials.

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Symphony Clinical Research has selected BridgePoint's Managed Services to improve overall operational efficiency, ensure maximum uptime and drive business growth.

As part of its Managed Service offering, BridgePoint Technologies is providing Symphony Clinical Research with remote Help Desk support as well as on-site technical maintenance, monitoring and administration of the company's mission-critical IT infrastructure, including servers, desktops, network, and mission-critical business applications.

BridgePoint also currently serves as the company's dedicated technology partner for the planning and deployment of various highly technical initiatives that provide an enhanced approach to Symphony's remote employment, critical uptime, and Disaster Recovery processes.

BridgePoint provides Symphony Clinical Research with the right-sized solution to support its international customer base and 24x7 availability requirements, as well as the flexibility to work within the company's strict regulatory guidelines, auditing parameters, and internal processes.

The firm's knowledgeable Help Desk professionals provide expert technical troubleshooting and support, while its team of experienced engineers proactively identifies and remediates potential threats to Symphony Clinical Research's critical applications and infrastructure, resulting in improved operational efficiency, availability and customer service.