Advertisment

BPO biz to attract 2 million in India

author-image
CIOL Bureau
New Update

NEW DELHI: According to Nasscom/McKinsey report by the year 2008, about one million people will be directly employed by BPOs in India and approximately the same number will be indirectly employed. Initially, MNCs outsourced to India because of the cost factor, but stayed and expanded due to the quality.

With almost two million graduates passing out every year and job requirements getting tremendous, it has become imperative to revise the education system and make it more relevant to the Industry. Taking into account this viewpoint, IILM Academy of Higher Learning plans to start a course on Post Graduate Diploma in Service Operation Management (PGDSOM) with specialization in BPOs. To derive an appropriate curriculum, IILM Academy has requested the BPOs to participate in the course development.

Despite the fact that today India has a great advantage of English speaking population, the current business model of BPOs in India would be valid for a minimum of at least seven years and the threat from courtiers of the BPO business like China is only five to eight years away.



These were the findings of the Seminar on HR issues in the Indian BPO industry, jointly organized by IILM Academy of Higher Learning, Greater Noida along with IIM-Calcutta, Alumni Association (Delhi Chapter).



The focus of the seminar was to understand various issues being faced by the BPO industry in India and how far can this competitive advantage be sustainable by the Indian BPO sector.





Reports also indicated that China has imported approximately 3,000 English speaking teachers, in the recent past, which is a clear indication that China is gearing its manpower to woo the BPO business also. While delivering the key-note address, the chairperson of BPO Committee, NASSCOM and British Telecom India MD Arun Seth said, "The biggest problem facing the BPO industry in India is that there are not enough people to support these processes getting implemented more efficiently."

However, the phenomenon, which will help fill this gap, will be e-recruitments.



CyberMedia News

tech-news