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Follow UsBANGALORE, INDIA: Mimecast, supplier of cloud-based email security, continuity and archiving, has today released a survey report based on research conducted by Incisive Media.
These high expectations reflect the growing importance of BlackBerry services, with many users seeing the ability to access email from any location as essential to their business. A third (33 percent) of users admitted that the inability to access mobile services had either damaged their organisation’s reputation or had caused them to lose business.
BlackBerry downtime is also one of the biggest headaches for the IT team; 58 percent of respondents say that an interruption in service causes complaints from board level and 39 percent say that it causes their helpdesk to be inundated with calls.
However, 35 percent of IT teams admit that their organisation has experienced a BlackBerry Enterprise Server (BES) outage in the past 12 months, with 34 percent suffering a Microsoft Exchange Server outage.
Barry Gill, product marketing manager at Mimecast, said, “BlackBerry smartphones bring huge benefits in terms of increased productivity and agility, but they are also presenting IT teams with new challenges, not least of which is making sure that ‘always on’ services really are always on."
He added, "Companies should weigh up the benefits of native BlackBerry Enterprise Server high availability with its associated costs against those offered in the SLA of a third-party provider, which should guarantee email delivery to smartphones during a BES or Exchange outage."
Survey report includes:
35 percent of organizations had suffered a BlackBerry Enterprise Server outage in the previous 12 months
21 percent said the inability to access mobile services had damaged their organisation’s reputation
58 percent of respondents had received complaints from senior executives about BlackBerry email downtime
23 percent of organizations have no BlackBerry email continuity solution in place at all