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Follow UsAURANGABAD: Aditya Birla Minacs, a provider in business solutions company, today announced the inauguration of its new delivery center at MIDC Chikalthana in Aurangabad, Maharashtra.
The center would initially provide customer interaction services in Marathi, apart from Hindi and English, to 53 million IDEA Cellular subscribers as part of the five year outsourcing services deal worth Rs 600 crores, said a press release.
Navanit Narayan, chief service delivery officer, IDEA Cellular Ltd. was honorable chief guest at the occasion and inaugurated the center. Milind Godbole, president APAC, Aditya Birla Minacs presided over the function.
Navanit Narayan, chief service delivery officer, IDEA Cellular, said, “Our close partnership with Minacs has strengthened IDEA’s ability to deliver predictable, high quality services to our subscribers and deliver a strong customer experience 24/7. We are pleased with the quality of work that is being delivered from our Aurangabad operations and have confidence in the talent pool available in the city and the region.”
He added that these kinds of centers would be instrumental in redefining mobile telephony service standards providing incisive reach, connectivity and value added services.
Milind Godbole, president – APAC, Aditya Birla Minacs said “Our new center firmly establishes Aurangabad as a significant customer service hub for Aditya Birla Minacs in Western India. We are delighted to be in Aurangabad and we value the support and encouragement we have received throughout the development process for this center. Aurangabad is planned as a hub for the Minacs Connect India hub-and-spoke model that we are implementing.”
He added that the connect India’s unique, technology-driven, decentralized service delivery model would transform customer support services in India, with smaller regional centers offering accent diversification, disaster recovery and a standardized operation.
Minacs Telecom Solutions offers end to end solutions including inbound and outbound sales, customer service and support, loyalty and retention, contract processing, database-driven marketing amongst other services, the release added.