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BANGALORE: Bharti Tele-Ventures, India's leading private telecommunications
services providers, has selected HP's OpenView Operations Support Systems (OSS)
to enable unified, end-to-end visibility, greater process automation,
flexibility and scalability in its network infrastructure. HP OpenView OSS
allows service providers to streamline the management of fixed and wireless
networks, assure service levels for
customers and mediate all kinds of usage data for billing systems.
Bharati Tele-Ventures shared its implementation of HP's OpenView Operations
Support Systems (OSS) at 'The HP OpenView OSS Insight Days ' held in Beijing,
China earlier this week. This annual two-day forum brought together
decision-makers from Asia Pacific's key service providers, and showcased how HP
OpenView OSS allows services providers to achieve agility in today's challenging
telecommunications landscape.
Key issues like industry consolidation, creation of new business units and
introduction of new infrastructures leading to many service providers
developing overlapping network operations activities over time, multiple network
operations centers are in place for different services or
infrastructure types such as IT, IP and telecom equipment were disused at the
'OSS Insight Days'. The above-mentioned factors add cost and
inefficiencies to the operations of the network and services and make ensuring
service quality a challenge.
This was the case at Bharti Tele-Ventures. The company was faced with the
challenge of managing a multi-technology; multi-vendor network managed in
regional operations centers. As Bharti's customer base continues to expand
rapidly, the company also wants to ensure a high level of customer satisfaction.
Bharti's vision for its integrated network was to have a centralized Network
Operations Center (NOC), which would provide a common infrastructure management
environment across the entire organization and infrastructure. Bharti's network
infrastructure consists primarily of SDH/DWDM; Voice switching, ATM, Frame Relay
and MPLS/IPVPN. The new NOC environment was built in conjunction with HP and
ensures a homogeneous view of this entire network, improved operational
efficiency, quicker problem resolution and
greater customer satisfaction.
With HP OSS solutions, the company now has a unified, end-to-end view of the
network infrastructure as well as customer services. This has enabled Bharti to
respond quickly to network problems by reducing manual processes and provides
the scalability and flexibility to integrate new network elements into the
network as and when needed; ultimately helping reduce network operating costs.
The implementation of HP OpenView OSS solution is helping Bharti achieve better
operational efficiencies and serve its customer's better. Bharti is today, also
much more customer oriented in the operations center since we have a single
point of contact for all services and a real-time view of the state of
end-to-end customer services.
The systems Bharti implemented consists of the following components:
* OpenView TeMIP for effective alarm surveillance
* OpenView Network Node Manager to enable auto-forwarding of alarms as they
happen
* OpenView Service Desk to manage in-coming alarms
* OpenView Performance Insight to manage the performance of the data-carrying
network service (MPLS)
Bharti selects HP OpenView to enhance operational efficiency
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