Better hotel hospitality through s/w

PERTH, AUSTRALIA: Amcom Software, Inc., announced that The Peninsula Hotels have improved staff’s ability to provide premium guest services with the real-time communications capabilities of Amcom Commtech Messenger.

This mobile event management middleware gives The Peninsula Hotels the ability to integrate alert systems and guest information with mobile staff’s wireless communication devices. Workflow alerts are now sent to the appropriate staff member automatically. The result is that crucial minutes have been shaved off response times, guest demands are met more quickly, the hotel runs more efficiently, and guest satisfaction rates continue to soar. The software is in place at The Peninsula Hotels’ Bangkok, Hong Kong, Manila, and Beijing locations.

Commtech Messenger integrates with The Peninsula Hotels’ property management system (PMS), where all guest information is stored. This includes data such as check-in and check-out times and do-not-disturb requests. For instance, when a guest checks out, Commtech Messenger makes sure the right housekeeping staff are automatically made aware–via pages or SMS messages to cell phones–so the room can be cleaned quickly.

Managers use the solution to be alerted of a VIP guest’s arrival or when emergencies occur. At the flagship Hong Kong location, Commtech Messenger has enabled the hotel to provide a “valet” service button in each room so staff are immediately alerted on the appropriate device when a request has been made.

“We always seek new ways to leverage cutting-edge technology to improve the guest experience,” said Desmond Wong, Operational Systems Manager - HSH Information Technology Manager, The Peninsula Hotels. “With Commtech Messenger, guests aren’t the only ones benefiting from our improved communications. Managers can turn rooms faster and direct cleaning staff more precisely. We’ve seen real productivity gains.”

“As we’ve seen in numerous well-regarded hospitality properties worldwide, Commtech Messenger provides a strong foundation for improved staff communications and guest relations,” said John Jordan, General Manager — Asia Pacific, Amcom Software. “We’re thrilled to assist The Peninsula Hotels with their mission to continually enhance the level of service they provide their clientele.”