NEW DELHI, INDIA:QAI Global Institute, an organization that addresses operational excellence, recently announced that the fourth international colloquium on IT service management (ITSM) that would be held in Bangalore on March 16, 2009.
The colloquium would be a platform for sharing best practices in the domains of IT service management and infrastructure management system, said a press release.
ITSM 2009 would address questions like how ITSM can provide better quality, higher levels of service and become a profit center instead of a cost center, how it can help organizations struggling to define processes and process flows and how an organization can achieve stronger alignment of business and IT, it added.
ITSM 2009 is co-organized by British Computer Society (BCS) and is being supported by various software process improvement networks (SPINs) and sponsored by corporates like IBM, the release said.
QAI said the 'IT Service Management Leadership Awards' will also be launched this year at ITSM 2009. The award recognizes leadership and contribution in the field of the IT infrastructure management services.