Bangalore to host colloquium on ITSM 2010

NEW DELHI, INDIA: QAI Global Institute, the workforce development division of QAI, an organization addressing operational excellence, recently announced the 5th International Colloquium on IT Service Management (ITSM) 2010 to be held in Bangalore on September 6, 2010 at Hotel Le Meridien.

ITSM 2010 is built on the theme of ‘Let’s grow — Perspective: Service Management’, in order to enhance and accelerate the growth of ITSM best practices in India by exchanging, learning, and sharing good practices in the domain of IT Service Management, said a press release.

The event is being sponsored by international accreditation and certification bodies like British Computer Society (BCS), APMG International, TUV-SUD and leading ITSM tool vendor ZOHO Corporation. In addition it is being supported by various Software Process Improvement Networks (SPINs), with DataQuest as the media and CIOL the online media partner for ITSM 2010.

This year's colloquium will extensively lay emphasis on the 'Future of ITIL', 'Modernization of IT' and how ITIL can help an organization reach the next level. The participants will get an opportunity to be part of keynote presentations, industry expert breakout sessions, products and tool presentations, exhibitor expo, half/full day tutorials and numerous networking events.

The colloquium will also see speakers including - Mark Flynn, managing Director, Felix Maldo Ltd. (representing APMG-International); Graham E Morris, international account manager, BCS; Anil Punjwani, lead global service delivery manager, Collaboration and Productivity, Philips International; Shyam Sundar Venkat, head, Internetworking Technology Group, Computers and Communication Division, Infosys Technologies; Jayanth Samprathi, head, IT Quality and Asset Compliance, Wipro; Rajesh Naik, founding partner, QAI among others, the release said.

Some of the topics that will be discussed during the day will be 'Implementing ITIL: Achieving Lasting Cultural Change', 'IT Service Management: When Gen-Y Means Business', 'ITIL in IT', 'Use of Lean and Other Quality Methodologies in Improvement of IT Service Management', 'IT Service Automation', 'Aligning ITIL with a Shared Services Strategy', 'Integration of ITIL V3 and CMMI for Services'.

The IT Service Management Leadership Awards encourage contribution to the IT Service Management practices, skills and principles. The award aims to recognize breakthrough achievements and innovative approaches in the IT Service Management process that aim to make successful products and services in the IMS Industry, said the release. Organizations like Infosys Technologies and Wipro Technologies were awarded the 'Best of the Best' and first runners up position in ITSM 2009, it added.