Avaya partners with TIV Operations

MUMBAI, INDIA: Avaya GlobalConnect, a provider in enterprise business communications solutions, announced on Tuesady that it has entered into strategic partnership with TIV Operations Group Inc., a U.S.-based firm providing telecommunications consulting services to the Hospitality Industry worldwide.

The partnership would provide an interesting option to Avaya GlobalConnect’s hospitality customers to improve their revenues by customizing guest telephone tariffs thereby creating upside revenues for the hotel while maintaining guest satisfaction, said a press release.

In the present scenario the hospitality industry is looking at deploying cost-effective solutions to optimize profits and maintain customer satisfaction and loyalty.

The alliance with TIV Operations Group would not only achieve better RoI for the customers on the deployed solutions but also enable operational efficiency, the release added.

“As a customer responsive organization, we are always looking at ways to better serve our customers. The alliance with TIV Operations Group is a feather in our hat. We are delighted to partner with one of the world’s best hospitality advocates and hope to bring about further operational efficiencies and profits for our esteemed customers,” commented V Praveen Kumar, Avaya GlobalConnect.

“TIV is actively engaging partnerships and marketing agreements with companies committed to bringing unparalleled service and value to the hospitality industry. Avaya GlobalConnect is one such name which stands out here in India. We hope to together make a positive difference to Avaya’s customers,” said Derek Stumfall, vice president, Europe/India/Africa, TIV Operations Group Inc.