AVAYA IP Office Communication Solution for SMB

By : |July 19, 2012 0

BANGALORE, INDIA: Avaya IP Office is an intelligent communications solution specially designed to meet the communications challenges facing small and midsized businesses. Intelligent Communications for small and midsized businesses addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on the robust unified applications to deliver intelligence to users and customers. IP Office provides solutions that simplify processes, streamline information exchange within systems to create simple and prosperous experiences for all.

Basic Features & Benefits:

    Total voice and data communication solution for small and mid-sized businesses.
    Functions as a traditional phone system or an IP Telephony Server.
    Supports both single locations and multi-site networks.
    Basic call center and voice messaging capabilities are built-in.
    Scalable as business needs grow.
    Protects current investments in communications.



Also read: AVAYAs Small Business Communications

Advanced Applications:

    Compact Contact Center provides multimedia agent contact solutions to include; real-time webchat, e-mail and telephony interaction between agents and customers.
    CTI (Computer Telephony Integration with CRM (Customer Relationship Management) applications to include; Act, Maximizer, GoldMine, Microsoft CRM and the ability to develop customized integration with others.
    IVR (Interactive Voice Responce) solutions that autmoate certian processes allowing agents to focus on more coplex customer issues.
    SIP (Session Initiation Protocol) Trunks that allow internet based.

The Avaya IP Office is a highly modular system designed to specifically meet the needs of home offices, standalone businesses, and networked branch and head offices for small and midsize businesses. Built on Avaya latest advancements in converged voice and data technology, small to midsized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and midsized businesses with a choice of solutions to meet business efficiency and customer service requirements.

Source: www.avaya.com

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