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Avaya intros virtualized UC

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CIOL Bureau
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BANGALORE, INDIA:  Avaya, a provider in enterprise communications systems, today announced the introduction of Avaya Aura, a single-server, unified communications solution for businesses as small as 100 employees and scalable up to 2400 users and 250 locations.

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The Avaya Aura midsize solution for enterprises uses virtualization technology for real-time communications, which enables unmodified versions of Avaya communication manager, voice messaging, SIP enablement services, application enablement services, utility services and media services to be deployed on a single server. 

It uses system platform with standard, commercial servers certified by Avaya to deliver the security, scalability and resiliency which businesses need for their mission-critical communications.  

“When we launched Avaya Aura in May, it provided a breakthrough solution for large enterprises looking to run their unified communications and contact center systems more efficiently,” said Alan Baratz, president, Global Communications Systems and senior vice president at Avaya.

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He further added that with the release of Avaya Aura midsize solution for enterprises, they provide the same, high-performing functionality to even more businesses.

Customers can also add Avaya Contact Center Express (CCE), a multi-channel contact center solution for mid-size enterprises to deliver customer service capabilities using an array of features including a unified desktop display, multimedia tools and integration to CRM software including Microsoft Dynamics CRM, said a press release.

The CCE common administration tool would soon be enhanced to let companies manage the contact center-related data and capabilities of Avaya Aura Communication Manager from within CCE.

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The Avaya Aura midsize solution for enterprises comes in both standard and enterprise editions. Enterprise edition includes the Avaya Unified Communications all inclusive end-user package; companies using standard edition can purchase the package for $60 per user.

Avaya Unified Communications all inclusive is a single license that provides easy access to corporate communications from simple, consistent interfaces whether an employee is mobile, at home or remote offices, a hotel or at work, said the release.

The Avaya Aura midsize solution for enterprises will be globally available in November.