Avaya opens India developement center

PUNE: Global provider of communications networks and services for businesses, Avaya Inc., inaugurated its India Development Center at Cybercity Magarpatta, Pune in India. The Development Center was opened by Karyn Mashima, Senior Vice President, Strategy & Technology in the presence of Ravi Sethi, President, Avaya Labs.

Avaya's India Development Center will collaborate with Avaya Labs in the Asia Pacific and around the world for research and development in converged solutions, Customer Relationship Management and Unified Communications Solutions as well as consulting and integration services. This state-of-the-art new facility will also house Avaya's Global Solutions Support Center, which will provide complete maintenance support for customers and business partners.

The India Development Center reflects Avaya's values and philosophy of customer value, diversity and innovation. Encompassing 22,000 square feet, the facility is in keeping with international workplace standards, and well-equipped with technologically advanced communications solutions allowing for seamless work environments, and 24X7 operations in conjunction with its facilities spread across the globe. The Center is networked with Avaya's own technology solutions such as Gigaspeed wired LAN and Avaya wireless data connectivity, Internet Protocol (IP) telephony solutions for voice connectivity.

In addition, the Center also utilizes Avaya SYSTIMAX(r) structured cabling solutions, online UPS backup for all critical functions and workstations, and most advanced access control system with monitoring of critical areas.

The Center is ergonomically designed to ensure a highly productive and comfortable environment including sound absorbent ceilings for reduced office noise. In addition, the Center offers an extremely employee-friendly atmosphere with various recreational facilities, common meeting areas and cafeteria.

Inaugurating the India Development Center, Karyn Mashima, Senior Vice President, Strategy & Technology, Avaya Inc. said, "Avaya is extremely committed to providing customers around the world with innovative solutions that help them solve their business needs. I am extremely pleased to inaugurate the India Development Center here in Pune which extends our worldwide presence, enabling us to cater to the fast emerging and diverse global customer needs. "

Speaking on the occasion, Mr. Niru Mehta, Managing Director & Vice President, Avaya India said, "with the opening of the India Development Center, we are further strengthening our commitment to the country and its people.

We are thankful to Indian enterprises for having embraced Avaya technology and enabling us to enjoy leadership status in several markets that we operate in. We reaffirm that India enjoys the status of being a 'focus' market for Avaya in its global roadmap and together we shall grow in the years to come."

Added Ritesh Jayswal, General Manager, Avaya India, "The India Development Center truly represents Avaya's global mindset and its value in customer focus and diversity. Our professionals are engaged in activities ranging from new product development, systems verification, and product maintenance to providing contact center consulting, solutions implementation and global support. The state-of-the-art infrastructure will help allow us to provide seamless support to other Avaya teams, business partners and customers across the world."

CyberMedia News Service