Avaya enables advanced UC for small business

MUMBAI, INDIA: Avaya today introduced the new release of Avaya IP Office—the company’s flagship communications solution for small and medium-sized enterprises (SMEs).

The solution enables the smallest of companies to cost-effectively implement the advanced communications and customer service functions of larger systems, said a press release.

Avaya IP Office 6.0 capabilities include advanced collaboration tools using voice, instant messaging, presence and video to drive a more productive and flexible workforce.

“ With Avaya IP Office 6.0 in place, small businesses don’t have to sacrifice easy, intuitive operation in order to get the enhanced communications features of large enterprises,” said Jangoo Dalal, managing director, Avaya India.

He further said that this latest version provides SMEs with all of the next generation collaboration tools necessary for competing more effectively today against peers and larger competitors—and for thriving as the economy recovers.

Today, the new release adds fully-integrated instant messaging with embedded voice calling capabilities, as well as presence to show availability via status icons, said the release.

Additionally, the audio conferencing feature allows up to 64 parties on a single call and provides the ability to view, add, drop and mute attendees, as well as record conference calls.

Avaya  introduces video collaboration through a new IP Office Video Softphone application. This offers voice control features via a virtual phone on a PC or laptop, supporting point-to-point video communications when visuals are required.

It also includes doubling support capacity in a Multi-Site Network to 1,000 users. This enables SMEs in a wide-area network to extend the benefits of seamless communications, such as extension dialing and conferencing, to everyone across a business.

Additionally, to keep essential communications running during an outage, Avaya IP Office enhances business continuity capabilities beyond telephony operation to now include voice messaging, auto attendant capabilities and other capabilities, added the release.