/ciol/media/agency_attachments/c0E28gS06GM3VmrXNw5G.png)
Follow UsNEW DELHI, INDIA: Avaya GlobalConnect, business communications solution provider, has won the Frost & Sullivan's 2008 Market Leadership Award for Enterprise IP Telephony and Contact Center Applications (ACD & CTI).
The 7th consecutive win recognizes the efforts of the company to help organizations accelerate revenue growth, increase market penetration, optimize operating cost and improve employee productivity, by embedding communication in their business processes.
Contact Centers and Enterprise Telephony help an enterprise engage external customers and its’ own workforce effectively.
Clearly, Avaya GlobalConnect’s focus on Unified Communications, the ability to offer Contact Center and IP Telephony solutions across a range of interfaces including PC/Laptop, Telephone, Mobile, Web etc. is paying off.
Commenting on the coveted win, Anil Nair, President - Avaya GlobalConnect said, “This 7th in a row win reflects our market dominance thanks to our continued focus on creating value for customers, resonating with the needs of our customer’s customer”.
Avaya GlobalConnect offers customized Contact Center, IP Telephony and Unified Communication solutions to each of the major industry verticals namely BFSI, IT/ITES, Service Providers, Education, Government, FMCG, Hospitality, Healthcare, Retail, Manufacturing, Pharma, Travel & Logistics, Realty & SEZ, Media, Oil & Gas etc.
The Frost and Sullivan Market Leadership Awards are considered most valuable in ICT industry as they are chosen based on detailed research and rigorous analysis while monitoring market share, YoY growth, go-to-market strategy, technology innovation, competitor revenue and other important developments within the industry.
While presenting the award, Anand Rangachary, Managing Director, Frost & Sullivan,South Asia & Middle East said, “Avaya GlobalConnect continues to remain the market leader in Contact Center Applications (ACD & CTI) and IP Telephony across industry verticals offering robust technology platform and scalable architecture “