Avanta selects Datacraft for converged communication soln

By : |January 7, 2009 0

BANGALORE, INDIA: Datacraft, Asia’s leading independent IT solutions and services company, had been chosen by Avanta, a provider of serviced office space in UK, to build a converged communication infrastructure for their business service centres in India.

As a part of Avanta’s $1.4 million contract, Datacraft India had been chosen to build state-of-the-art converged communications infrastructure for two of its new business service centres in Mumbai. Datacraft had earlier built a business service centre for Avanta in New Delhi in 2007.

The contract included provisioning of IP end points, Cisco call manager, and foundation network infrastructure, in addition to design and consultancy, engineering and staging, project management and uptime maintenance service.  It also entailed integrating Avanta’s call billing solution "Elephant" to the IPT solution and EVOT call attendant solution for incoming call management.   

Sean Morgan, MD, Avanta India, said: "The converged communication infrastructure will equip Avanta’s business service centres with the latest communications technology for an improved user experience, and make us the preferred choice for their office facilities. As with all Avanta serviced office centres, our facility in India is set to feature cutting-edge communications technology, including VoIP telephone systems, scalable Internet access and dedicated client server rooms."

Sunil Manglore, CEO, Datacraft India, said: "Converged communications is an essential part of any business service and paves way for improved competitiveness and operational efficiencies. Most importantly, the technology will enable Avanta to expand their service portfolio and bring greater level of customer service and satisfaction. This will further set Avanta apart from its competition and help maintain its leading position."

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