Attendant Console Software for Cisco SMEs

RALEIGH, N.C.: Arc Solutions has launched Arc Express 2.1, the latest version of its unique attendant console software exclusively developed for Cisco’s small and medium enterprise (SME) unified communications portfolio.

Arc Express 2.1 forms part of a portfolio of unified communications (UC) applications that enhance person-to-person communication for customers of all sizes, from SMEs to large enterprises. Using Arc’s extensive telephony integration experience, combined with its global original equipment manufacturer (OEM) agreement with Cisco Systems, Arc has brought exciting new features that enable small businesses to benefit from the professional call answering tools that Arc is renowned for.

Arc Express can be deployed from one to four positions and offers a comprehensive set of features including intelligent call queuing, integrated directory and interactive status display.

Arc Solutions is the worldwide provider of a portfolio of UC applications for the complete Cisco Unified Communications Manager portfolio.

“We have been working exclusively with Cisco for some years and developed feature rich and robust call answering solutions that complement the leading Cisco UC portfolio,” said Bennie Grant, vice president of operations for Arc Solutions. Arc is a certified Cisco Technology Developer and OEM partner - assuring customers that Arc technology is fully tested, supported and promoted by Cisco.

Richard Betts, president, Arc Solutions Inc, added: “Arc has realized for some time that smaller businesses benefit hugely from enterprise-class applications but need access to the technology at a sensible price point. Using our experience in designing enterprise products for Cisco, we are confident that Arc Express 2.1 provides this powerful combination in an extremely attractive package.”