Anshuman Daga and Caroline Humer
BANGALORE/NEW YORK: Just as rapid growth inspires action and creates
opportunity for the hyperactive high-technology sector, so too can fears of a
devastating fall from grace.
As companies worldwide lick their wounds from the Sept. 11 attacks, they will
also be spending more to make their computers and valuable information more
secure.
Disaster recovery and storage solutions, like insurance, are fast becoming
the season's hot flavors, and with them, the idea of locating inter-connected
data centers over several locations across the globe -- like spreading eggs in
baskets. Axe-wielding financial executives show a gentler side when it comes to
protecting their digital memories and setting up back-ups.
"I think they're taking their disaster recovery more seriously than they
were before," said Michael Dell, chief executive of No. 1 personal computer
maker Dell Computer Corp., when asked about the technology outlook for
companies.
"They're looking also at geographic diversity in disaster
recovery," Dell told a New York technology conference two weeks ago. And
for technology companies offering such services, this has come as a quick
opportunity to capitalize on a new growth area, particularly during a year when
the economy is slowing.
"Many companies are coming back to us and saying that it's now time to
put a disaster site in place, to fully set it up," said Steve McGowan,
senior vice-president of finance, global sales operations, at Sun Microsystems
Inc.
"That budget is not frozen."
Some experts suggest global giants could spread their data centers over several
locations in a country or even across continents.
The Sept. 11 attacks have become a catalyst for customers to take a second
look at whatever back-up policy or disaster recovery plans they have, said Kim
Low, territory manager, South East Asia and India at Quantum/ATL, a unit of data
protection company Quantum Corp.
She compared the situation with preparations ahead of Year 2000, when fears
of software glitches known as "Y2K bugs" propelled companies to spend
billions of dollars to prevent computer systems from developing errors as their
clocks turned over at the start of the year 2000.
A flaw in double-digit year symbols could have set the year at "00"
for uncorrected computers. "Like the Y2K times, this is a wake-up call for
a lot of organizations," Low said.
Indian firms spot opportunity
Companies like computer giant International Business Machines are offering
business continuity services to their customers. IBM can keep a company running
in the case of disaster or system failure by supplying office space, hardware
and restoring networks.
India's $6.0 billion-plus software services sector has emerged as a global
leader in recent years through its army of cost-efficient, English-speaking
engineers. In the wake of the Sept. 11 attacks, India is moving fast to tap the
emerging business potential.
India, which in recent years have benefited from a growing shift of software
development work by multinational technology, financial services and insurance
companies, stands poised to cash in on this latest trend, analysts say. Better
telecommunications systems and the country's growing prominence as an
English-language customer service center, aid its case.
Many Indian software firms are targeting contingency planning, disaster
recovery and security application services to grab orders at a time when sales
are slowing down in sectors like telecommunications -- until last year their
mainstay. Fixing bugs by using telecom pipes is a key option.
"We are currently helping a lot of companies put up contingency plans
like storage solutions, alternative data centers and remote operations,"
said G. K. Prasanna, head of technology infrastructure services at Wipro Ltd.,
which is also listed on the New York Stock Exchange.
Wipro, India's No. 3 software exporter, has a fast-growing team of 400 people
who work in the technology infrastructure unit out of its total staff of about
9,500.
The division provides consultancy services including storing, retrieving and
managing data for clients, many of whom are based thousands of miles away from
India. "What is currently different is that there is a heightened sense of
urgency from our customers and newer companies for such services," Prasanna
said.
(C) Reuters Limited.