Astellia contributes to BASE Co.’s customer experience

By : |November 13, 2013 0

RENNES, FRANCE: Astellia, leading provider of network and subscriber intelligence for mobile operators, announced the signature of a comprehensive customer experience management (CEM) and network monitoring deal with BASE Co., Belgium.

This contract follows Astellia’s successful one year on-site managed services presence. The global project, spread over five years, consists of implementing Astellia’s Nova solution on BASE Company’s entire 3G and 4G network. The solution allows BASE Company to encourage data usage, optimize data plans, etc.

“In recent years we´ve seen that the number of smartphones and the data usage on these devices skyrocket. Customers use their mobile phones for much more than just calling and sending text messages, and that evolution is continuing. As a challenger on the mobile market, we always want to give our customers the best user experience,” comments Jos Donvil, CEO at BASE Company.

“Understanding how customers use data services and interact with the network is critical to provide reliable services to an ever more demanding subscriber base. Astellia is very proud to help BASE Company accomplish this strategic imperative.” said Sebastien Schultz, MD, Europe at Astellia.

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