Aspect UC applications deploy VMware

BANGALORE, INDIA: Aspect, a unified communications (UC) solutions provider, announced that its UC applications for the contact centre will offer virtualization capabilities through VMware.

This allows multiple UC applications to run in parallel as virtual machines, enabling more applications to run on a smaller footprint. As a result, users can lower server utilization, reduce capital and maintenance expenses, and take advantage of smaller physical footprints.

Serge Hyppolite, director of interaction product management at Aspect, said: “We know that improving efficiency and reducing IT complexity is a very high priority for our customers. Aspect has a number of customers using VMware today with great results. Any organization that requires scalability, multi-tenancy and UC capabilities for the call center will benefit from our UC applications leveraging VMware."

The offering:

·         Improved Scalability – Aspect customers can run multiple UC applications on the same physical server. As a result, the UC applications offer increased capacity by moving virtual machines to larger resourced physical machines.

·         Fewer Servers – Aspect customers can minimize their physical server footprint by configuring UC applications in VMware environments. UC applications do not take up as much physical space in a VMware environment as they do in a non-VMware environment.

·         Enhanced Multi-tenant Management – VMware helps with tenant management for the UC applications in a hosted environment. There is no disruption of active users when other tenants are added or removed from the system. VMware also enables control of system resources each tenant should receive and allows for flexibility of deployment as numbers of active tenants changes.

·         Increased Business Continuity – A call center can utilize VMware High Availability features, which can restart a single instance of the software on a second VMware server if one server fails.

·         Reduced Costs – Aspect call center customers can minimize capital outlays and maintenance costs due to operating and maintaining fewer servers.