Aspect Software gets TMC Award

NEW DELHI, INDIA: Aspect Software, a company focused on the contact center, has announced that Aspect Unified IP has been recognized with the 2007 IP Contact Center Technology Pioneer Award from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine.

The 2007 IP Contact Center Technology Pioneer Award honors companies that have created a groundbreaking, successful IP contact center product or service.

Aspect Unified IP 6.5, a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management, is generally available on 28 June 2007.

“TMC is proud to recognize Aspect Software with an IP Contact Center Technology Pioneer Award. Aspect Software has proven to the editors of Customer Interaction Solutions that itssolution, AspectUnified IP,has been designed with the needs of the contact center marketin mind and the value of IP behind it,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions, in a press release.

“Technology is the key to the success of any call center. This award was created as a way to acknowledge those who bring groundbreaking technologies to market while providing high quality and superior applications,” he said.