Aspect Software releases Aspect Workforce Optimization 8.0

GURGAON, INDIA: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, announced the launch of Aspect Workforce Optimization 8.0 (WFO 8), an advanced, integrated workforce optimization solution that includes workforce management, quality management and performance management capabilities.

"As the contact centre becomes a more integral part of the overall customer experience, companies are seeking intuitive solutions that provide more flexible and integrated customer service operations," says Spence Mallder, senior VP, GM of Workforce Optimization at Aspect.

"To address this, enterprises need to provide a much better user experience for agents and supervisors and develop a tighter integration between the front and back office. WFO 8 lets companies do just that, regardless of whether it is deployed at our customers' premises or in the Aspect cloud."