ASC launches workforce optimization suite neo 3.0

HOESBACH, GERMANY: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, announced the release of its neo 3.0 Workforce Optimization (WFO) Suite.

It comprises quality and performance management, communications recording, speech and desktop analytics, eLearning/coaching, customer feedback and workforce management. ASC's WFO solution is available in a multi-tenanted Cloud-based offering and provides cost savings, low entry barriers, fast and easy deployment and a permanent technology refresh.

Dr. Frank Schaffrath, CEO of ASC, said: "Our scalable solution lets customers activate new features on demand without any physical installation. Due to the sophisticated architecture, contact centers can easily expand their capabilities to new locations while management maintains centralized configuration and control. Moreover, the multi-tenancy concept allows strict separation of data from customers and various departments to meet the highest security standards. Highly secure separation of customer-specific data is the basis for a true Cloud solution because it lets service providers create new markets for hosted/Cloud-based WFO solutions."

By evaluation, systematic analysis and visualization, ASC's WFO Suite converts unstructured information into valuable and relevant business data in real-time for the entire enterprise to facilitate proactive decision making.