Artificial Intelligence Trends to look at in the year 2020

Artificial Intelligence trends 2020: Rajesh Kumar R, VP – Automation and Head of Global Delivery, Mindtree shared four key Artificial Intelligence trends.

CIOL Bureau
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Artificial Intelligence Trends 2020

Artificial Intelligence Trends 2020: Artificial Intelligence has started to impact all spheres of our lives. Key factors such as the availability and volume of Data, the continued evolution of Algorithms and Models have made AI a reality today.


Rajesh Kumar R, Vice President – Automation and Head of Global Delivery (Retail, CPG and Manufacturing), Mindtree, shared four key Artificial Intelligence Trends for the year 2020.

Artificial Intelligence – An all-pervasive force

The Automation of processes and engagements across the customer journey and the dramatic increase in Processing Power has made AI practical and widely available as well. As it happens with any new wave, chances of abuse go unabated with rash and irresponsible leverage, hence the topic of ‘Ethical AI’ becomes a topic of relevance


In the context of businesses, Artificial Intelligence is becoming the mainstream force, from design thinking and architecture to intuitive user interface designs, and collaborating with customers. 2020 will be the year when business and technology leaders will closely evaluate the role of Artificial Intelligence in improving operational efficiency, customer delight, data-driven decision making and consequently drive profitable growth.

The AI Paradox: Responsible deployment of this future technology

To my mind, the most prominent Artificial Intelligence trend in 2020, at a time when technology companies will work relentlessly to move artificial intelligence deeper into our daily lives will be the need for ethical standards for this next big bubble in technology.


For example, IBM Corp. Intel Corp. and associations representing Apple Inc., Facebook Inc. and Alphabet Inc.’s Google unit are seeking to set ethical standards, or a sort of code of conduct, through alliances with futurists, civil-rights activists and social scientists.

While the alliance moves forward to set some code of conduct, progressive Technology partners will unleash the power of technology to help build intelligent enterprises. This will be powered by insights using industry-specific, self-learning algorithms to drive faster, better decision-making across a range of industries and organisations.

Through futuristic technologies like ‘Decision Moments’, which includes an upgrade of the conventional data-engineering toolkit, or Einstein, an integrated set of AI technologies that includes advanced machine learning, deep learning, predictive analytics, natural language processing and smart data discovery all within Salesforce, the future of ethical artificial deployment looks quite real and possible.


An emerging focus on Assets, IP creation and collaboration with academia

The next emerging trend will be the move towards asset and IP creations in areas such as augmented intelligence, visual commerce, edge analytics, connected operation, and autonomous service execution.

This will create a huge opportunity for progressive technology companies to consider significant investments in partnering with academia to better understand how AI technologies can be leveraged for customers ethically and responsibly.


At the same time, academic partnerships will open the gates for collaborated learning with industry participation. They will contribute towards research in the fields of AI, Data Science and Natural Language and lead towards developing high-impact solutions on a large scale.

Machines and Humans will work alongside

The third emerging Artificial Intelligence trend in 2020 and we have already seen some early signals in 2019 is Artificial Intelligence driven platforms complementing human skills at the workplace: At a time when organisations across sectors and industries are confronting the tough battle to increase productivity and efficiency levels, it will be interesting to see how AI can become a panacea this problem.


The World Economic Forum in its Future of Jobs 2018 report, predicted that by 2025, more than half of all current workplace tasks will be performed by machines, as opposed to 29% today. However, the impact of machines and algorithms on the entire workforce will result in net positive job growth, as enterprises will intuitively explore ways to pair and complement software, machines and artificial intelligence with human intelligence.

Therefore, with such numbers, workplace revolution is bound to take place where machines and humans will work alongside to improve productivity, efficiency and foster sharp execution capabilities.

The future as it will unfold in 2020 should be an interesting time where AI and allied technologies will guide India and Indians onto a path of growth and success. Leading tech companies are already working towards this vision. It is about time other stakeholders took on a more active role in the imminent AI revolution and create protocols and benchmarks for the ethical use of this all-pervasive technology.