Analyze best practices before plunging

MUMBAI: Experts from Microsoft and efunds International were quite clear that there were lessons to be learnt from those who have been there before. Speaking on `Challenges in Process Transition' at the India Leadership Forum at NASSCOM 2004, Microsoft India commercial director Marcus Daley had a piece of advice for those attempting the transition process." First go to the country, analyze, encapsulate the best practices of others and copy paste," he said. According to him, this was the only way to deal with relatively unknown situations.

Relating the Microsoft story in India, he recollected the entire process that had gone into the transition. He believed that it was imperative to build a strong organization before taking the final plunge. According to him, he had to build the Microsoft culture from scratch, which involved a lot of hardship right from diverse cultural backgrounds and documenting all angles of the employees' life.

efunds International global outsourcing MD Atul Kunwar focused on transition from the buyers' perspective and the challenges faced by vendors. According to him, from the buyer's perspective, it

is important to focus on processes with high impact such as the financial and vendor expertise. He informed that at efunds, a specialized transition group worked to ensure that things flowed smoothly.

(CyberMedia News Service)