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Amtex to expand its BPO division

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CIOL Bureau
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BANGALORE, INDIA: Amtex Systems, a fast growing New York based IT consulting and service company, is expanding its Indian subsidiary's BPO division. Amtex Systems is investing over INR 6 crores in setting up a new 4,000-sq.ft facility with a 150-seater capacity, in addition to its existing facility. The company will also increase the BPO headcount in the next six months and is looking to hire close to 200 candidates-both with experience and at the entry level.

Amtex Systems is among the few Indian BPO companies to have been awarded compliance status with the PCI DSS (Payment Card Industry- Data Security Standard version 1.1) recently, providing it the niche advantage of handling the extensive customer service demands of Direct Response Television, a growing service area that only PCI DSS certified BPOs can handle.

Sunny Pokala, President, Amtex Systems said: "At present, we handle a significant amount of consumer Direct BPO services and inbound sales calls in sectors such as media, entertainment and retail. As our customers look to cut costs further, due to the ongoing recession, we see an increase in demand and will soon add clients in the healthcare, telecom (technical support) and BFSI sectors. We expect the BPO division to contribute a substantial 50 percent of the company's overall revenue in the next financial year."