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AMR rates HCL Tech leader in retail domain

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CIOL Bureau
New Update

NEW DELHI: HCL Technologies was rated a leader among offshore service providers focused on retail market by the industry-focused research agency.

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AMR's report titled 'An Executive Guide To Selecting Retail Service Providers' presents a comparative analysis of all global, offshore and niche service providers that support retailers with business process optimization, redesign, technology implementations, and support activities.

It is designed to enable decision makers determine services providers with deep expertise across multiple retail-focused business processes, technologies, and retail industry segments.

AMR reviewed consulting and outsourcing service providers' capabilities in various sub-domains of Retailers/CPG's focus areas like supply chain, store operations, home office planning and demand intelligence. HCL emerged as a 'strong performer' in all of them with a “leadership status” in warehouse management, product sourcing, e-commerce, advanced retail planning and replenishment.

HCL has also got a “strong rating” in logistics, customer segmentation and loyalty, POS, inventory management, price management, financials and HR. The rating most importantly reflects maturity in HCL's retail practice as it “moves up the value chain” with 25% revenue coming from business consulting.

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