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AmEx global service center set up in Gurgaon

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CIOL Bureau
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NEW DELHI: Kenneth I Chenault, Chairman & CEO, American Express Company (AmEx) formally inaugurated the American Express Global Service Centre in Gurgaon, Haryana. Spread over an area of 137,000-sq. ft., the center would offer voice and data based customer services, fraud and risk modeling and financial processing to AmEx customers worldwide.



The establishment of the Global Service Center in Gurgaon is part of AmEx’s strategy of providing world class servicing through a global, distributed customer-servicing network. In recent months, AmEx has entered into several strategic relationships with leading providers at locations in Gurgaon, New Delhi, Mumbai and Bangalore.



The new proprietary service comes is expected to complement this infrastructure and will employ several hundred full-time positions initially, with room for growth in the future. This distributed service network initiative of AmEx in India would complement its Global Service Center network and provide additional capacity to serve its growing business.



The service network supports a variety of the Company’s card, financial services and travel related businesses around the world. Elaborating on the American Express Global Service Centre, Chenault said, "India today commands a unique competitive edge in the realm of IT-enabled Services. The vast pool of human talent, location advantage and improving infrastructure combine to qualify India as an important destination for ITeS and the correct choice for American Express."

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