American Express to set up service center in India

MUMBAI: Financial and travel services firm American Express Co said on Monday
it is expanding its global customer services network in India by setting up a
huge processing Centre in Gurgaon on the outskirts of Delhi.

American Express said in a statement the Centre would provide voice and
data-based customer services, fraud and risk modelling and financial processing.
It said the Centre will begin with "several hundred" full-time
employees, and had room to grow.

It did not indicate how much it will invest in the five-storey,
137,000-square-foot facility. American Express has been operating an accounting
and financial transaction processing Centre of its own in Delhi since 1995, and
has relied on third-party providers in four Indian cities to offer customer
services.

A growing number of global corporations are setting up or increasing their
back-office and customer support facilities in India, attracted by its
cost-effective and efficient workforce and infrastructure