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Amdocs brings service to streamline order entry process

Amdocs announced the launch of its Order Gateway service to streamline and unify the view of order entry across any channel

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BANGALORE, INDIA: Amdocs announced the launch of its Order Gateway service to streamline and unify the view of all orders across any channel ‒ whether service provider systems such as self-service or systems of third-parties like online retailers.

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As a result, service providers can speed time to market of services from new or acquired lines of business and deliver a unified customer ordering experience across offerings, while reducing operational costs.

Delivered in a managed services model, the service supports service provider business operations with end-to-end visibility of all incoming orders and drives immediate improvements in order handling performance and accuracy, with no change to existing systems or the need for process changes or complex software integration.

In addition, the service incorporates predefined business insight (BI) capabilities, which aggregate and analyze order data and proactively identify and correct issues, ensuring no impact on the end customer.

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The Amdocs Order Gateway service addresses the first step in the overall order handling process – order entry streamlining into the service provider’s systems.

The next step is addressed by the Amdocs Order-to-Activation service, which operates across Amdocs or third party fulfilment systems.

“Both the Amdocs Order Gateway service and the Amdocs Order-to-Activation service replace the manual work of up to thousands of agents and tens of ordering centers with patent-registered technology and structured methodologies,” said Eric Updyke, group president, Systems Integration and Operations, Amdocs.

In addition to the Order Gateway managed service which enables service providers to abstract orders from any channel and feed them for processing, Amdocs launched the Amdocs Order Delivery Orchestrator solution last week, which handles the processing and fulfillment of complex, enterprise orders, allowing service providers to better support their business customers and including orchestration of hybrid orders of both network-based and virtual services.

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