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Follow UsThe event marks a key milestone in AMD’s strategy to strengthen customer support operations for its products that are backed by AMD’s limited three-year warranty, said a press release.
Through this on-demand customer service network, resellers and end customers can now walk into the nearest Accel Frontline Services centre to seek speedy part replacement on occasions where they encounter quality issues with their retail PIB purchases.
AMD is committed to accelerating profitability of its end customers who depend on AMD products to advance their unique business requirements.
In addition, AMD recognizes the growing need for customer service in the home personal computer segment that requires efficient and hassle-free customer service.
The company already partners with Accel Frontline Services for seamless customer care through its robust network of service centres, parts warehouses, distribution and logistics in 51 cities. The extension of AMD service centres in 65 new cities through this network will allow its customers to connect with AMD for direct support and swift part replacement.
“AMD is witnessing a huge demand from upcountry markets for its products. The company is focused on not only increasing sales in these markets but also enhancing customer experience and trust through faster turnaround,” says Ravi Swaminathan, MD and VP Sales and Marketing, AMD India.
He added that AMD is proud to announce the launch of 65 new service centers, which now increases our network to a strong 118 in India. The network also enables us to interact directly with their customers as they constantly improve their support strategy to meet customer needs and they have seen sharp rise in customer satisfaction survey results since the inception of the customer support center.”
The defective product is tested at Accel Frontline services Bangalore center and replacement is sent directly to customer. Additionally, all premium channel customers are entitled to advanced warranty replacement, the release added.