All is well between MRON and Spire

MUMBAI: Last month The DQ Week had reported on how the heads of MRON and Spire were at logger heads over the closing of service center.



To give a little gist about the story it was a case pertaining to non-payment and service support. The proprietor of Rajkot-based Spire Systems was frustrated with its distributor MRON International, as it closed down the local service support in Rajkot and also failed to clear Spire's payments. FITAG had to intervene in order to clarify the issue.

Addressing more about the issue Kaushik Pandya, President FITAG said, “After the matter was escalated to us we decided it was important for us to get ourselves involved in the issue as Saurin is a part of our association. So I, as the president of FITAG and Gaurang Vyas, Treasurer of FITAG as well as Saurin from Spire Systems along with Kalpesh Rughani, President, RCTA remained present in the meeting. It was a lengthy discussion with MRON and it was decided that the matter is to be resolved amicably suitable to both the parties.”

The meeting took place at MRON's Ahmedabad office where Umesh Garg who handles the operations of MRON International on the top-most level remained present in this meeting. According to Pandya, MRON has responded well as far as warranty of their own products are concerned. And also the service station of Rajkot, which was withdrawn, was a commercial decision by the company and that has not affected the warranty of the products of MRON. It was decided that the service station at Ahmedabad will be catering to all the warranty needs of MRON products as of now.

“I am very pleased that FITAG supported us throughout and helped us in resolving the issue on an urgent basis. The misunderstanding has also been cleared between us and MRON regarding the payment issues for the product replacement. I would like to thank all the concerned people who helped us in this process,” shared Saurin Parekh, Proprietor of Rajkot-based Spire Systems. In the meeting it was also decided that all the products which Spire System is carrying will be also honored for their respective warranty periods.

MRON will also bear the logistics of the products under warranty from Rajkot to Ahmedabad and back and as a good gesture the same amount is also reimbursed upfront to Spire Systems while settling the account. It was mutually decided for both the parties to settle the accounting and also a final payment is made by Spire to MRON International.

“We have insisted Umesh Garg to circulate their warranty policy to all the member associations of FITAG for their knowledge, which will also be helpful for them to regain confidence of their own brand. This circulation will be done within few days only,” added Pandya.

The discussion came to a conclusion with MRON agreeing to withdraw all the legal actions initiated against Spire Systems and not lodging any further legal actions in this regard. “I am very happy that this issue has been solved amicably between the partners and cleared the misunderstandings as well. It was a matter of realization and mutual understanding between us. I assure that our partners will not come across any problems regarding product replacement in the near future. All the products will be repaired at the Ahmedabad service center,” said Rajendar Kumar, Marcom Manager, MRON International.