MUMBAI, INDIA: Alcatel-Lucent on Wednesday announced a advance in enterprise communications and customer service with the launch of a new suite of communication solutions.
According to a release, by bringing together multiple parties across any device and any media, Alcatel-Lucent enables enterprises to transform traditional one-party, voice-only communications into seamless conversations that can leverage a range of applications. As a result, enterprises can now more easily harness the power of consumer communication innovations, including video, mobility and social media, to improve engagement with customers and employees.
The release adds that the Alcatel-Lucent OpenTouch suite is built on the newly converged communications platform architecture unveiled last fall. It leverages Alcatel-Lucent’s market leading Genesys SIP Server and OmniPCX Enterprise solutions to deliver a converged and open architecture that supports multi-party, multi-device, and multi-media conversations for enterprises.