Alcatel arm sets up India office

NEW DELHI: Genesys Telecommunications Laboratories, Inc. (an Alcatel company) has announced its foray into India to offer software solutions for the BPO industry. The company has decided to set up an office in Guragon and appoint an India-based MD. It is also planning to establish a training/education center in Delhi to support the growing demand for trained Genesys consultants in India.






In addition, to support the growing BPO industry in India, Genesys is also planning to launch a BPO Certification Program in India. According to the company release, it also plans to launch a series of Genesys BPO Solutions to aid outsourcers to operate their contact centers efficiently and effectively across geographic boundaries while providing immediate ROI.





"It's a pleasure to be here to witness the dynamic Indian contact center market. The innovation and leadership that we see displayed by our customers and partners here is truly inspiring," said chairman of Genesys Telecommunications Laboratories, Inc Ad Nederlof, who was in town to launch Genesys' India operations. "India is a vital market for Genesys. As the vendor of choice in the contact center industry, we are 100 percent focused on creating software that helps India-based contact centers meet their goals to reduce costs, increase revenues, improve customer service and transform the way customer interactions are managed," he added.