Aiming big in India, Uber plans to expand its team at Hyderabad CoE

Uber has settled off things in China by selling off its China entity to rival DidiChuxing. As expected, the ride-hailing aggregator is now all eyes on India. According to a Livemint report, the company is planning to hire 150 people in next few months for its Centre of Excellence in Hyderabad.

Notably, the facility at Hyderabad is the only Centre of Excellence of Uber in India. It had started the facility earlier this year post its $50 million investment in Hyderabad last year that gives support to both drivers as well as riders. The facility which has over 350 people who are handling support for Uber partners as well as customers,now plans to further ramp up the support through hiring more people.

According to Uber India head – Community Operations, Bansi Kotecha, “Responsiveness is at the heart of what we do, and we are committed to build a support network in India that ensures a seamless experience before, during and after every Uber ride.”

Through this facility, Uber offers telephonic support to drivers in India who are not comfortable with email communication. The CoE also boasts of an emergency response team which provides support in case of safety issues. It also offers support for large global accounts of Uber which use its key enterprise product Uber for Business.

Overall in India, Uber has employed over 600 people for carrying its operations in various areas including sales and marketing. Recently, the company revealed its plans to take that number to 1000 by the end of this year.

Last year, Uber had committed an investment of $1 billion in India to expand its services. Earlier this year, it topped that amount with an additional $500 million for expansion and partnerships.