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Aegis bags Frost & Sullivan award

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CIOL Bureau
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MUMBAI, INDIA: Aegis Limited, a business process outsourcing (BPO) company and part of the Essar Group, on Friday announced that it has been recognized as the Contact Center Outsourcing Services Provider of the year 2011 by consulting firm Frost & Sullivan.

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The Frost & Sullivan Awards are presented to companies that demonstrate best practices in their industry, commending diligence, commitment, and innovative business strategies required to advance in the global marketplace.

The award was presented at Frost & Sullivan’s annual Asia Pacific Information and Communications Technology (ICT) Awards held in Singapore, said a press release.

Sandip Sen, president (Americas) and global chief marketing officer, Aegis, said, “The Frost & Sullivan award acknowledges Aegis’ judicious growth strategy and culture of innovation. It goes well beyond delivery excellence to being a balance sheet partner for our customers providing improved end user experience and associated business transformation.”

Aegis’ contact centers focus on enhancing end user experience and thereby improving customer lifetime value to a brand.

Aparup Sengupta, MD and global CEO, Aegis, added, “Contact Centers are instrumental in getting an effective and efficient fit between a brands business objectives and its consumers expectations.”