Aditi launches Talisma Enterprise Edition in India

BANGALORE: Aditi Technologies announced the launch of Talisma Enterprise

Edition in India, the e-service application available for business relying on

the Internet for customer interaction. The product provides email and web-form

supports and is targeted at the Enterprise segment that receives large volumes

of electronic customer service and support enquiries.

On the occasion of the launch, Aditi President and CEO Pradeep Singh said,

"Talisma Enterprise Edition represents the culmination of our experience

and expertise in the evolving e-service market." Some of the features of

Talisma Enterprise include customer history management, customer prioritization,

personalization, routing emails to the right person through pre-defined rules

based on content of a message or fields filled on a web form, it automatically

distributes information to the appropriate customer or customers regarding new

services or promotions.

The company also announced that its e-service division is adopting the

"Talisma" product name as its new corporate identity to communicate

its emphasis on the electronic customer service market. As a result, the

company's Professional Services, Service Support and Product Business Units will

operate under the name of Talisma Corporation in USA. The company's development

services group located in Bangalore will continue to be known as Aditi

Technologies and be a part of Talisma Corporation.