Advertisment

Acer launches toll-free customer support number

author-image
CIOL Bureau
Updated On
New Update

Acer India has announced the launch of their new toll-free customer service number 1 800 11 6677 for Notebooks in India. Launched on January 15, 2007 the Toll Free service is one of Acer's significant initiatives aimed at empowering its vast consumer base in 2007.

Advertisment

Acer, which already provides toll-free customer support for Acer consumer desktops will extend this service to notebooks through an Automatic Call Dispatch (ACD) system with Integrated Voice response (IVR). Calls will be routed to Acer-certified agents, trained specifically on the product category. The cases that cannot be resolved over the phone, will be assigned and dispatched to the nearest Acer Customer Service Centre along with the case history.

The first day of launching the toll-free number for notebooks saw our call centre receiving over 50 customer calls. “The overwhelming response convinced us that this move will help strengthen our support network and help integrate the various support functions. Our integrated system helps connect the call centre to the channel partners, service centers and it also allows us to move from a reactive to a more proactive approach towards customer care,” said Sudipto Ghosh, GM - Customer Support, Acer India.

Acer has one of the largest service support networks in the country. This service will also provide onsite support through 66 Acer Customer Service Centers (ACSC) in India. Currently Acer supports their partners though their Acer Service Provider network (ASPs) in over 175 cities, with 22 spare parts warehouse locations and 53 spares replacement centers.

DQChannels