Accenture Bangalore wins 'gold'

NEW DELHI: Customer Operations Performance Center Inc. (COPC) has awarded the Gold Standard certification to Accenture's customer contact center in Bangalore. COPC's partner in India QAI India Ltd undertook the audit for the Gold Standard certification.



The COPC-2000 CSP Gold Standard details the requirements that a customer service provider must meet to ensure the quality of the products and services it delivers to end users and outsourcers. It is the most demanding standard in the customer contact industry, indicating a comprehensive performance management system that has been proven to concurrently deliver high levels of service, quality and efficiency. To develop its standards, COPC includes benchmarking data compiled from more than 300 companies worldwide.



Accenture's BPO operations in India head Pankaj Vaish said, "This COPC certification is an indicator of the quality of our customer contact capabilities and a testament to the world-class work being done out of Accenture delivery centers."

"Our dedicated focus on innovation and on consistent processes, metrics and methodologies enables us to provide high-quality service delivery to our customer contact center clients. I congratulate our employees for their focus and commitment to excellence, as they have set the benchmark", he added.