911 calls for emergency S/w

WINSTON SALEM, US: United States (US) Army posts Fort McPherson and Fort Gillem have installed InterActCAD and InterActGIS to enhance their emergency response capabilities.

InterAct products and services were selected in response to a command-approved proposal for consolidation of both 911 centers into a single facility, says a press release. The intuitive technology is expected to manage and respond to emergency calls, pinpoint caller location and dispatch appropriate personnel with the utmost speed and efficiency.

Based in Atlanta, GA, Fort McPherson is home to Installation Management Command, Southeast Region; U.S. Army Forces Command; U.S. Army Reserve Command; U.S. Army Central; and other critical military operations. Fort Gillem, a neighboring facility, is an essential industrial and logistical support base, housing several Department of Defense and Army staff, as well as other government agencies.

According to Chief of Fire Prevention and Life Safety for Forts McPherson and Gillem, Roger Snell, “We are very pleased with the flexibility of InterAct software; the system is fully adapted to the way we work. InterAct fully customized the CAD and GIS systems to address our unique needs, including interfacing to the installation’s proprietary phone system.

He continued, “With the fully integrated InterAct systems in place, we have achieved a much more efficient communication flow between emergency dispatchers and responding units, coupled with fast access to essential reporting data. Our team can now generate reports within minutes to better identify peak incident volume times to determine appropriate staffing levels across the base.”

 “When it comes to 911 dispatch, providing high quality software is just one aspect of our clients’ needs,” said InterAct Public Safety Executive Chairman and CEO Andrew J. “Flip” Filipowski. “Our goal is to continually find ways to adapt our systems and our approach to individual client needs. The Fort’s McPherson/Gillem consolidation is a great example of that. They had unique challenges in the way the 911 center recognizes locations across the two installations. I’m proud of the work our people performed to configure our systems to meet this new requirement.”