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Zoho Invoice, Helpdesk hooked in with Google Apps

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CIOL Bureau
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PLEASANTON, CALIFORNIA: Helping people work online, Zoho announced that Zoho Invoice and Zoho Creator Helpdesk have been integrated with Google Apps and are now available in the Google Apps Marketplace.

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“Zoho has received good traction in the Google Apps Marketplace with Zoho CRM and Zoho Projects resulting in hundreds of new companies signing up for those applications weekly,” said Raju Vegesna, Zoho evangelist. “We’re now expanding our integration with Google to include our online invoicing and helpdesk applications. Going forward, we’re going to integrate other Zoho business applications with Google Apps — and make them available in the Google Apps Marketplace — based on our customers’ demands.”

The latest Zoho applications to be integrated with Google Apps and offered in the Google Apps Marketplace include Zoho Invoice — Zoho’s online invoice generation and tracking application, Zoho Creator Helpdesk — Zoho’s fully customizable online helpdesk and customer support application.

By integrating Zoho Invoice and Zoho Creator Helpdesk with Google Apps, Zoho lets users automatically sign in to the Zoho applications with their existing Google Apps credentials. In addition, the Zoho applications will be listed in Google’s universal navigation. The Zoho Invoice application gadgets can be embedded in relevant Google applications, such as Gmail, iGoogle and Google Sites.

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A press release claims that Zoho Invoice makes invoicing for companies simple and coordinated from a single centralized place using Google Apps ID. Users do not need to remember multiple passwords and toggle between different systems to get their invoicing data.

Companies can add users from their Google Apps account to their Zoho Invoice account. From a single place, companies can manage email notifications related to invoicing processes and Companies can import and get access to Gmail contacts from within Zoho Invoice, it adds.

It includes Trouble Ticket Management whereby Zoho Creator Helpdesk automates request routing, defines SLA compliance, enables SLA escalations and gives a consolidated report view of what’s happening with the help desk.