Zoho Achieves Over 65% CAGR Upmarket Growth in India

Zoho has announced investments across its entire portfolio to accelerate upmarket momentum, following an impressive three-year period where Zoho in India achieved over 65% compound annual growth rate (CAGR) in ARR within the mid-market and enterprise segment. Notably, the mid-market and enterprise segment now accounts for more than 50% of Zoho's ARR in India.



Zoho also witnessed a 65% 3-year CAGR within the mid-market and enterprise segment globally; this

segment now represents one-third of the entire business. Overall Zoho now serves over 90 million users



"Our humble roots in SMB have helped us systematically build powerful software with strong everyday

usability," said Sridhar Vembu, Co-founder and CEO, Zoho Corporation. "With our strong DNA as a

technology platform company, we have been able to steadily improve our maturity and readiness for large organisations by making the necessary investments. Zoho aims to be the most seamless enterprise software vendor in the market by focusing on extensibility, usability, packaging, and go-to-market solutions."

Zoho's upmarket growth in India is led by banking, financial services and insurance (BFSI), manufacturing,

retail, fast-moving consumer goods (FMCG), pharmaceuticals, and IT sectors. Some of our customers

include MakeMyTrip, PUMA, Axis Finance, Paper Boat, Samsonite, BigBasket, Tata Play Fiber, BYJU'S,

Star Health & Allied Insurance, Mercedes-Benz India, SpiceJet, IIFL Finance, Meril Life Sciences, Blue

Star, Bosch, Zomato, Saint-Gobain, Deloitte, McDonald's among others.

The company is also actively collaborating with state and central government departments and PSUs to

support its digitalisation efforts. Through these strategic partnerships, Zoho is contributing to the

modernisation of the public sector and driving digital innovation.

"At Zoho, we are proud to be the trusted partner for businesses across diverse industries in India. Our

the commitment extends to fostering inclusive growth, including sectors critical to the nation's economic fabric

and empowering organisations to thrive in the digital age. By addressing the unique needs of Indian

enterprises and government entities, our customisable solutions actively contribute to the digital

transformation of the country" added Sridhar Vembu.

Zoho has hired customer-facing teams and opened offices in Delhi, Mumbai, Kolkata, Bengaluru and

Hyderabad to enhance account management capabilities and cater to the specific needs of large

organisations. In line with Zoho's commitment to enhancing customer experience and driving success, the

company has announced strategic investments targeted at mid-market and enterprise businesses.

Go-to-Market Investments:

Enterprise Business Solutions: Zoho aims to expand EBS across skills, industry depth, and regional

presence to help enterprise businesses manage their technology stack better in today's economic climate.

EBS provides expertise to large organisations across consulting, solutions engineering, and implementation, as well as customer success.

New SI Partnerships: Zoho will strengthen its network of SI (system integration) partners to enhance its

platform, create industry-specific solutions, and develop customer best practices. Currently, Zoho's SI

partners include Tata Consultancy Services, Hexaware, WNS, Tech Mahindra, Infosys, and Wipro.

Global Procurement: Zoho accepts payment in over 15 currencies worldwide, facilitating global

procurement efforts for enterprises with regional operations through unified multi-currency invoicing.

Platform Investments:

Marketplace Expansion: Zoho Marketplace offers over 1,800 extensions and has surpassed 1 million

installations, and receives over 30,000 new monthly installations. Large organisations can create private

extensions to address workflow nuances and deploy them through the Marketplace. Partners have been

trained and certified to provide extensibility skills.

No-code and Low-code Extensibility: Zoho brings low-code capabilities to accelerate every stage of the

deployment, such as UX design (Canvas), data collection (Wizards), workflow orchestration (Blueprint

and Flow), and custom applications (Creator). Large organisations can shorten time-to-market with much

less effort and lower overhead to maintain their deployments with Zoho's no-code and low-code offerings.

New Applications and Enhancements:

Contract Management Software: Introducing Zoho Contracts, a secure solution that centralizes contract

management, including authoring, approval, negotiations, and signatures. With full visibility and AI-

powered automation, Zoho Contracts simplifies the complex process, mitigating risks and improving

governance for large organisations, driving new business and growth.

Data Transformation for CX: Zoho DataPrep is now deeply integrated with Zoho CRM, enabling users to

transform, cleanse, and format customer data within their CRM system. This integration simplifies data

migration, eliminates duplicates, and validates the information, making the process more efficient and precise.

Security and Privacy Investments

Identity and Authentication: Introducing Zoho OneAuth, a comprehensive, multi-factor authentication

application, which now includes Smart SignIn and Passkey Support, enabling an automated cross-device user login and account access assistance.

Directory Management: Zoho Directory is a secure platform for workforce identity and access management supporting 250+ pre-built integrations. Zoho Directory's Authentication and SignOn module has been proven with over 100 million users from Zoho and ManageEngine, serving the needs of multi-national enterprises including - Disney, AT&T, and Sony.