XGenPlus announces version 12 with AIR module

BANGALORE, INDIA: XGenPlus, has announced the availability of XGenPlus Version 12 for Indian and Global markets.

The advanced e-mail server has come-up with an in -built assignment module called Automated Inward Routing (AIR), said a company release.

Automated Inward Routing is the module through which one can have automated rules to allow one email id of the organization being served by multiple agents with strict rules and responsibilities assigned to each agent automatically.

Ajay Data, founder, XGenPlus said, "AIR is a powerful and useful tool as it automatically takes care of everything — right from assigning work maintaining load distribution to tracking the status of assignments."

"With AIR, agents will not have to continuously monitor the support mail account and administrators will not have to keep tracking every e-mail and work individually.” added Data.

According to the release, XgenPlus's Version 12 service will provide an entire analysis report to the administrator on whether the employees have finished the task for the day completely.

The release further added that the e-mail service helps in creating a rule in Customer Care account to forward all incoming mails to Customer Care group. Also, all the mails coming to Customer Care agent mailbox are automatically assigned to different agents on Round Robin basis.

The Customer Care Admin monitors the workload and performance of each agent through admin tab. AIR guarantees delivery report with the time and browser details as well as a MIS Report with the Mail (spam, read, unread, sent) details.